Frequently Asked Questions
Everything you need to know about your Airback experience, from shipping to sustainable materials.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite similar garments to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are Airback products sustainably made?
Yes, sustainability is at our core. We use organic cotton, recycled polyester, and eco-friendly dyes. Our manufacturing partners are certified for fair labor practices and environmental safety standards.
Do you ship internationally?
Yes, Airback ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.